Training Guide Toolkit 2: Onboarding Portal

Trauma Pain Support

Trauma Pain Support — Licensed Partners · Onboarding Portal

Training Guide — Toolkit 2

Programme Delivery & Client Onboarding

Toolkit 2 is to be used after reviewing Toolkit 1. This toolkit provides everything you need to deliver TPS programmes confidently and consistently to your clients.

This portal is designed for licensed services only. Please do not share these materials externally.

01
What’s included

Toolkit 2 includes everything you need to deliver TPS programmes to your clients:

Guidance on how and when to deliver the TPS programmes
Ready-to-use email templates including a downloadable client welcome letter for each programme
Access to the internal tracking log for programme assignments
02
Access & Implementation

Onboarding Guide — Toolkit 2

View or download the short presentation that walks you through how to deliver TPS programmes using Toolkit 2.

Prefer a video walkthrough?

Watch the short video guide to see how to use Toolkit 2 step-by-step.

▶ Watch Video Guide
03
Staff Onboarding Guide

Staff Onboarding Guide — Quick Start

A simple reminder for staff on how to introduce TPS to patients. Download the official PDF version for easy reference.

↓ Download Guide
04
Client Email Templates

Client Email Templates

Use these templates to send the correct welcome pack and secure link to your client. Each one includes a downloadable letter and programme access instructions.

↓ Download Templates
05
Programme Access Log

Programme Access Log

Record which programme was shared with each client, the date of access, and who issued it. Supports compliance, security, and internal auditing.

↓ Download Tracking Log

Next step

Once you’ve shared the programme, make sure your client has everything they need to begin. For guidance on client experience, certificates, and support, revisit the included welcome letter or return to Toolkit 1 for a refresher.

Professional Memberships: RSM · BSPRM · VRA · SOM · UKABIF · IPIC · NICE Registered Stakeholder

Framework aligned with WHO Rehabilitation 2030 principles